Code of practice

Please note your card will be charged for the full value of your order on authorisation. Your goods will then be despatched as soon as possible, subject to availability. All the prices listed on our web site include VAT. This will be refunded where applicable (i.e. if the customer lives outside the EU).

All stock (including gifts) is offered subject to availability. If the items you've requested aren't available when your order is processed we will usually send the goods out as soon as they are available, but if there is a long delay we may offer an alternative product instead.

For the purposes of current UK distance selling legislation all promotions associated with orders from Harvie & Hudson ltd (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available, unless otherwise stated and subject to availability.

Confidential Mailing List: Harvie & Hudson Ltd observe the code of practice covering the use of personal data as outlined in the data protection act of 1984.

The right to refuse or restrict any order is reserved.

Delivery

Packing & Delivery Costs

The cost of packing and delivering your order is a standard £7.50 within the UK, £16.50 within Europe, and £19.50 to the rest of the world (with some exceptions). This cost is fixed, no matter how many items you order.

Returns

Cancelling your order

If you change your mind once you've placed an order, you have the right to cancel the contract under the following conditions:

1. If your whole order remains un-despatched, we'll be happy to cancel it and refund you in full, immediately.
2. If your order is in or has already been despatched, then you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.

Once we are in receipt of the goods, we will refund you in full within 7 working days (Please allow up to 30 days). Please see the Return Postage Costs section for how to return. The above complies with Section's 9 to 14 of the Distance Selling Regulations 2000.

If returning to us from abroad please indicate clearly on the package .goods returning to manufacturer for exchange/refund*. (where applicable*)

When you can return something

Any item you buy can be returned (with its original packaging ) for refund or exchange within the first 14 days. This service can also be offered for up to three months, at our discretion.

Any item which has been sent to you in error can be returned for replacement or refund within the first three months.

NB If for any reason you are returning your entire order you should also include any additional items or gifts which were included with that order.

Refunds

Where possible all refunds are processed within 7 day of receiving the returned items.

If you paid for your order by credit card, debit card or cheque any refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value.

Replacements

If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be despatched within 7 days of receipt (subject to availability).

If goods are not faulty but are returned for exchange, the customer is liable for replacement postage costs.

If you want to exchange for items of a higher value the same 7-day period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. (NB Generally with credit card, debit card we will refund the full amount and recharge for the new value.)

Sometimes - particularly with orders placed at the end of a season - the item you've requested as a replacement is no longer available. If this happens we will pay back your full purchase price as with any other refund. Occasionally we will replace the item with something else; in this case if the replacement is of lower value we will refund the balance of your originally payment.

Return Postage Costs

We recommend that you return your items to us, using Royal Mail Compensation Fee Parcel Post or your country's equivalent if from abroad & obtain a certificate of posting for your records.

Note: Harvie & Hudson Ltd will not be held liable for the transit loss of any returned items/parcels.

You should also note that regretfully, Harvie & Hudson ltd does not pay the cost of return postage. This does not affect your statutory rights.

In the unlikely event that your order does go missing in transit, of course we will arrange for our Carrier to track it down and return it to us so it can be resent.

Gift Tokens

Gift tokens can only be sent to the billing address of the purchaser. If the person using the token does not use the whole token the balance will be held in our ledger to be used at a later date.